Privacy Policy

1. Introduction

RexHook ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

RexHook is a non-custodial protocol. This means we never have access to or control over your private keys, seed phrases, or digital assets. By using RexHook, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

• Public Wallet Addresses: When you connect your wallet to interact with our protocol. We do not have access to your private keys or seed phrases.
• Communication Data: If you contact us, we may collect your email address and message content.
• Feedback: Any feedback, suggestions, or ideas you voluntarily submit to us.

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our website, including pages visited, features used, and time spent.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, referring URLs, and other standard log information.
• Location Data: General geographic location based on IP address (country/region level only).

2.3 Blockchain Data

• Transaction Data: On-chain transaction data related to your use of the protocol. This data is publicly available on the blockchain and not collected by us directly.

3. Information We Do NOT Collect

As a non-custodial service, we want to be explicit about what we do not have access to:

• Private keys or seed phrases
• Passwords to your external wallets
• Custody or control of your digital assets
• Ability to execute transactions on your behalf without your explicit approval
• Personal identification documents (we do not perform KYC)
• Bank account or credit card information

4. Wallet Authentication

Our platform uses third-party wallet authentication services to facilitate secure, non-custodial wallet connections. When you connect your wallet:

• The authentication process is handled securely through industry-standard protocols
• We only receive your public wallet address necessary to provide our services
• Your private keys never leave your wallet or device
• Your use of wallet authentication is subject to the terms and privacy policies of your wallet provider

5. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Display your portfolio, transaction history, and earnings within our interfaces
• Process and facilitate blockchain transactions you initiate
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address fraud, abuse, security issues, and technical problems
• Comply with legal obligations and enforce our terms
• Communicate important updates about the Protocol

6. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for processing your information includes:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: Processing for security, fraud prevention, and service improvement
• Legal Compliance: Processing required by applicable laws
• Consent: Where you have given explicit consent for specific processing

7. Blockchain Data Disclosure

Important: Blockchain transactions are public by nature. Any transactions you make using RexHook will be permanently and publicly visible on the blockchain, including your wallet address, transaction amounts, and timestamps. This data cannot be modified, hidden, or deleted due to the immutable nature of blockchain technology. We have no ability to alter, remove, or anonymize this publicly recorded data. You should consider this before conducting any transactions.

8. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (hosting, analytics, security), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, subpoena, court order, or legal process.
• Protection of Rights: To protect the rights, property, safety, or security of RexHook, our users, or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, with appropriate confidentiality protections.
• With Your Consent: When you have given explicit consent to share specific information.

9. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide security and detect fraud
• Measure the effectiveness of our communications

You can control cookie settings through your browser. Disabling cookies may affect some features of our platform. For more information, see our Cookie Preferences page.

10. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Secure development practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the security of your wallet, credentials, and devices.

11. Data Retention

We retain your information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, regulatory, and reporting obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

Blockchain data is permanent and cannot be deleted by us or anyone else. Off-chain data may be deleted upon request, subject to legal retention requirements.

12. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (where technically feasible and legally permitted)
• Restriction: Request restriction of certain processing activities
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

Limitations: We cannot delete data permanently recorded on the blockchain. Some data may be retained for legal, security, or fraud prevention purposes. To exercise your rights, contact us via X (@rexhooks).

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information in accordance with this policy and applicable law, including standard contractual clauses where required.

14. Children's Privacy

Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take prompt steps to delete such information. If you believe we have collected information from a child, please contact us immediately.

15. Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals, as there is no industry standard for compliance. However, you can control tracking through your browser settings and cookie preferences.

16. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt-out of sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us via X (@rexhooks).

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Changes will be posted on this page with an updated "Last updated" date. Material changes may be communicated through our platform or other means. Your continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please reach out to us on X (@rexhooks).